Do you offer refunds/exchanges?
Unfortunately, we cannot offer you a refund or exchange after this period. All Items are FINAL SALE! Please make sure before you finalize your purchase, you have selected the correct size and color of your item(s).
If you receive a faulty item which was damaged, please email us at firstname.lastname@example.org immediately after your order has been received.
How can I get in contact with your customer service team?
You may contact us via e-mail at Melssleepwear@gmail.com. Please be sure to include ALL relevant information so we can better assist you.
I emailed customer service, when should I expect a response?
Please allow our team 24-48 hours to receive a response.
Do you offer discounts ?
Yes, upon signing up for email updates you will receive 10% off your first order.
My package says it was delivered but I did not receive it.
Once packages are received by USPS, we are no longer responsible your package. If you have any questions, comments, or concerns feel free to reach out to USPS directly at (1-800-275-8777).
Do you ship internationally?
Yes, we ship WORLDWIDE.
Do you make custom orders?
Yes, we do accept custom orders under certain circumstances. Please email email@example.com for further inquires.
What payment options are available?
We accept Apple pay, Shop pay and all major credit/debit cards.